Refund policy
1. Overview
At Essentrea, we are committed to delivering high‑quality products. If you are not satisfied with your purchase, please review our refund and return policy below.
All payments are processed securely through Razor pay. Refunds, if applicable, will be processed back through the original payment method.
2. Return Policy
Due to the perishable nature of food products, we do not accept returns once the product is delivered.
However, returns or replacements will be considered only in the following cases:
- Damaged product received
- Leakage during transit
- Wrong product delivered
- Expired product received
To be eligible, you must:
- Inform us within 24 hours of delivery
- Share clear photos/videos of the product and packaging
- Provide order details
3. Refund Policy
Once your complaint is verified:
- A replacement will be shipped OR
- A refund will be initiated to the original payment method
Refund processing time:
- Refunds will be initiated within 5–7 business days
- The amount will reflect in your bank/card account as per Razor pay and bank processing timelines (usually 5–10 working days)
Refunds will only be made to the original mode of payment.
4. Non‑Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after delivery
- Incorrect shipping address provided
- Product opened or partially used (unless quality issue proven)
- Delay due to courier service beyond our control
5. Cancellation Policy
Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation is not possible.
6. Contact for Refunds
For refund or return requests, contact:
Customer Support: +91 9952957120
Email: essentrea@gmail.com
7. Payment Processing Disclaimer
All refunds are processed through Razor pay payment gateway.
Razor pay is not responsible for product quality, shipping, or fulfilment. It only facilitates payment processing.