Terms of service

1. Introduction

Welcome to Essentrea. By accessing our website and placing an order, you agree to be bound by these Terms of Service.

These terms govern the use of our website, purchase of products, and online payments processed through Razorpay Payment Gateway.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are accessing the website under supervision of a parent/guardian.

3. Products & Pricing

  • All products listed on the website are subject to availability.
  • We reserve the right to modify pricing at any time without prior notice.
  • Product images are for representation purposes only; actual packaging may vary.

4. Orders & Acceptance

  • Once an order is placed, you will receive an order confirmation.
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
  • Orders can be cancelled only before dispatch.

5. Payment Terms

  • All payments are processed securely through Razorpay.
  • We do not store card, UPI, or banking details.
  • By making a payment, you agree to Razorpay’s payment processing terms.
  • Any chargebacks or payment disputes will be handled as per Razorpay guidelines.

Razorpay acts only as a payment processor and is not responsible for product quality, delivery, or after-sales support.

6. Shipping & Delivery

  • Orders will be processed and dispatched within the timeline mentioned on the website.
  • Delivery timelines may vary based on location and courier service.
  • We are not responsible for delays caused by courier partners or unforeseen circumstances.

7. Replacement Policy

Due to the perishable nature of our products:

  • We do not offer refunds.
  • Replacement will be provided only in case of:
    • Damaged product
    • Wrong product delivered
    • Expired product

Customers must notify us within 24 hours of delivery with proper proof (photos/videos).

8. Limitation of Liability

Essentrea shall not be liable for:

  • Indirect or consequential losses
  • Allergic reactions (customers must check ingredients)
  • Delays caused by third-party services

Our maximum liability shall not exceed the amount paid for the product.

9. Intellectual Property

All content on this website including logos, images, and text is the property of Essentrea and may not be copied or reused without permission.

10. Governing Law

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Tamil Nadu, India.

11. Contact Information

For any queries regarding these Terms:

Essentrea
Customer Support: +91 9952957120
Email: essentrea@gmail.com
Address: 29/2, 2nd Narayanan street, seven wells, Chennai- 600001