Shipping policy
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped on Sundays or public holidays.
- Once dispatched, customers will receive tracking details via SMS/Email/WhatsApp (if applicable).
2. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- We may offer free shipping on selected products or minimum order values.
- Any promotional free shipping is subject to change without prior notice.
3. Delivery Timeline
- Delivery usually takes 3–7 business days depending on the delivery location.
- Remote or rural areas may require additional time.
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
4. Shipping Partners
We use reliable third‑party courier services to deliver orders safely and on time.
Once the order is handed over to the courier partner, we are not responsible for delays caused by:
- Natural disasters
- Strikes
- Government restrictions
- Courier service disruptions
5. Incorrect Address
- Customers are responsible for providing accurate shipping details.
- We are not responsible for delivery failures due to incorrect or incomplete addresses.
- Re‑shipping charges may apply if the order is returned due to incorrect details.
6. Damaged or Lost Shipments
If you receive:
- A damaged package
- A tampered parcel
- Missing items
You must notify us within 24 hours of delivery with photos/videos.
Replacement will be provided after verification, as per our Replacement Policy.
7. International Shipping (If Applicable)
Currently, we ship only within India.
For international orders, please contact customer support before placing an order.
8. Contact Information
For shipping-related queries:
Essentrea
Customer Support: +91‑9952957120
Email: essentrea@gmail.com
Address: 29/2, 2nd Narayanan Street, Seven wells, Chennai-600001